Delivery Policy
Last Updated: May 12, 2025
This policy outlines how Aumraj Technologies manages the delivery of its services and any associated products.
Service Delivery
Aumraj Technologies primarily provides IT solutions and services. The "delivery" of these services involves project execution, implementation, configuration, consulting, and support as outlined below:
- Project Timelines: Estimated timelines for project completion and specific milestones will be detailed in the project proposal or Statement of Work (SOW) agreed upon by both parties. While we strive to meet these timelines, unforeseen circumstances may cause delays. We commit to communicating any potential delays proactively.
- Implementation: Delivery of implementation services (e.g., structured cabling, network setup, software deployment) will occur according to the agreed schedule and plan. Access to client sites or systems may be required.
- Consulting & Support: Delivery of consulting and support services will be provided through agreed channels (e.g., phone, email, remote sessions, on-site visits) during specified business hours or as per the service level agreement (SLA).
- Documentation: Relevant documentation, reports, or configurations resulting from our services will be delivered electronically or as otherwise agreed.
Product Delivery (Hardware/Software)
In cases where Aumraj Technologies supplies hardware or physical software media:
- Shipping: Delivery timelines and costs for physical goods will be communicated at the time of purchase. We typically use reputable courier services. Delivery times may vary based on location and vendor stock availability.
- Tracking: Tracking information, if available, will be provided once the order has shipped.
- Receipt & Inspection: Clients are responsible for inspecting delivered goods upon receipt and reporting any damage or discrepancies within a reasonable timeframe (e.g., 48 hours).
Client Responsibilities
Timely delivery often depends on client cooperation, including providing necessary access, information, and approvals as outlined in the project agreement.
Contact Us
For questions regarding the delivery status of your project, service, or product order, please contact your account manager or reach us at:
- By email: sales@aumraj.in
- By phone number: +91 9971118713